Returns & Exchanges Policy

At Angel Fragrance, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we offer a straightforward return and exchange process, subject to the conditions below.

Most unused products may be returned within 7 days of delivery, provided they meet the following conditions:

• The product is unused and unopened.
• The item is returned in its original manufacturer packaging.
• All seals, accessories, and included materials are intact.
• The product is in resalable condition.

For hygiene and safety reasons, opened or used fragrances, cosmetics, and personal care products cannot be returned unless they arrived damaged, defective, or you received the wrong item.

1. Submit a return request through our Returns Portal or contact customer support
   
2. Once approved, you will receive a Return Authorization (RA) number
   
3. Securely pack your item in its original packaging
   
4. Clearly write the RA number on the outer shipping box
   
5. Ship the item using a trackable and insured shipping method

Please note: Approval of a return request does not guarantee final acceptance. All items are inspected upon receipt.

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to the original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Eligible products may be exchanged for the same item if available. If the requested replacement is unavailable, our customer support team will discuss available options with you.

Unless the return is due to our error or a damaged/defective product, customers are responsible for return shipping costs.

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Product name
• A brief description of the issue
• Clear photos of the product and packaging

After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund where applicable.

The following items are generally not eligible for return:

• Opened or used fragrances
• Opened cosmetics or beauty products
• Gift cards
• Clearance or final sale items (if marked as non-returnable)

Our customer support team is here to assist you.

Address
395 East, 149th Street, Bronx, New York, USA 10455

Ph (store): +1 718-402-6470

Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time)