Last Updated: July 1, 2026
Overview
Angel Fragrance stands behind every product we sell. While fragrances and beauty products do not carry a traditional manufacturer's warranty in the same way electronics or appliances do, we are fully committed to ensuring that every order you receive meets our strict standards for authenticity, quality, and condition.
If something is wrong with your order — damaged, defective, or not as described — we will make it right.
1. What Is Covered
Our warranty coverage applies to the following situations:
✅ Damaged on Arrival
Product received with a cracked bottle, broken spray nozzle, damaged cap, or compromised packaging due to shipping or handling.
✅ Defective Product
Spray mechanism not functioning, pump not dispensing, or bottle leaking upon first use despite proper handling.
✅ Wrong Item Received
You received a different product, size, or concentration than what was ordered.
✅ Missing Items
Part of your order was not included in the shipment.
✅ Authenticity Concern
You have reason to believe the product received does not match the genuine brand-name item described on our site.
2. What Is Not Covered
Our warranty does not apply to the following:
❌ Change of Mind
We do not cover returns or replacements simply because you changed your mind or no longer want the product after purchase.
❌ Fragrance Preference
Scent is highly personal and subjective. We cannot accept warranty claims based on not liking the smell of a product, as fragrance performance varies depending on skin chemistry, body temperature, and individual perception.
❌ Opened or Used Products
Once a fragrance has been opened and used beyond testing, it is no longer eligible for warranty coverage unless a defect is present.
❌ Improper Storage or Handling
Products damaged due to improper storage (e.g. exposure to extreme heat, sunlight, or humidity after delivery) are not covered.
❌ Normal Wear and Fragrance Degradation
Fragrances have a natural shelf life. Performance changes due to age or improper storage after delivery are not covered under this warranty.
❌ Packaging Preference
Minor cosmetic differences in outer packaging, such as updated box designs or label variations by the manufacturer, do not constitute a defect.
3. Warranty Period
All warranty claims must be submitted within 30 days of the delivery date as confirmed by your tracking information. Claims submitted after this period may not be eligible for coverage at our discretion.
4. How to Make a Warranty Claim
If your product falls under our covered warranty situations, here is how to proceed:
Step 1 — Contact Us
Email us at info@fragrancenetusa.com within 30 days of delivery with the following information:
- Your full name and order number
- Product name, size, and concentration
- Clear description of the issue
- Photos or video of the defect, damage, or incorrect item (required for processing)
Step 2 — Review
Our customer care team will review your claim within 2–3 business days and confirm whether it qualifies for coverage.
Step 3 — Resolution
Approved claims will be resolved with one of the following, at our discretion:
- Replacement- We ship the same product at no additional cost
- Store Credit- Full value of the item applied to your Angel Fragrance account
- Refund- Returned to your original payment method within 5–7 business days
5. Manufacturer Warranty
Angel Fragrance is an independent third-party fragrance retailer. We are not affiliated with, authorized by, or endorsed by any brand or manufacturer whose products we carry. As a result, manufacturer warranties offered directly by brands such as Christian Dior, Victoria's Secret, Tom Ford, or Bath & Body Works do not apply to products purchased through Angel Fragrance.
All warranty coverage for products purchased on our site is provided exclusively by Angel Fragrance under the terms outlined in this policy.
6. Authenticity Warranty
In addition to the above, Angel Fragrance offers a specific Authenticity Warranty on every product we sell:
Every product purchased from Angel Fragrance is guaranteed to be 100% genuine, brand-name, and supplied in original manufacturer packaging. If you receive a product and have legitimate reason to believe it is not authentic, contact us immediately and we will investigate and resolve your claim with a full replacement or refund — no questions asked.
For more information, visit our Authenticity Guarantee page.
7. Dispute Resolution
If you are not satisfied with the outcome of your warranty claim, you may escalate your concern by emailing info@fragrancenetusa.com with the subject line "Warranty Escalation — [Your Order Number]" and a member of our senior customer care team will personally review your case within 3 business days.
8. Contact Us
For all warranty claims and product concerns:
🌐 Website: fragrancenetusa.com